Return Request

This page allows authorized BIG DAISHOWA distributors to request a return goods authorization or RGA.

Fill out the required information below and wait to hear back from us before sending anything back. Once we receive your request and have made a determination, we will send you the completed RGA to accompany the goods. All returns must be accompanied by a completed RGA form. 

Your Contact Information
Address
Order Information
Reason for Return
If you need to make a return for function evaluation, repair evaluation, or modification service, please submit your repair request here.
Item(s) to Return
  • Enter the catalog number and corresponding quantity.
  • For multiple items, click the Add another item button for each.

Items

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General Guidelines
  • All requests for an RGA number must be accompanied by a completed RGA form.
  • All RGAs must include the BIG DAISHOWA invoice number(s) and an itemized list of the item(s) being returned.
  • When the RGA number is issued, it must be referenced in any and all communications regarding the return and must be clearly marked on the package when returned to BIG DAISHOWA.
  • All RGA returns must be freight and insurance pre-paid by the sender.
  • All returned products must be in new and saleable condition, as determined by BIG DAISHOWA. Any additional labels (ie: stickers, bar codes) must be removed prior to return shipment to BIG DAISHOWA. All returned items are subject to a receipt inspection.
  • Only current catalog standard products (Inventory codes A and B) are allowed for return. Special tools are not returnable.
  • Only products ordered within the past twelve (12) months are allowed for return.
  • All returns should be in the possession of BIG DAISHOWA within ten (10) days of the RGA number being issued.
  • The amount of credit will be based on the net invoice value of the item.
  • Opened collets are not eligible for return.
Products Ordered or Shipped in Error
  • Products either ordered or shipped in error must be reported to BIG DAISHOWA within fourteen (14) days of the shipping date and follow the RGA process as noted above. Returns after fourteen (14) days may be subject to restocking fees.
  • A copy of the invoice or packing slip must be included for credit.
  • Returns must be unused and in original packaging or restocking fees may be assigned.
  • Product returns after thirty (30) days will be processed with a 15% restocking fee.
Restocking Charges
  • If the return process is completed within thirty (30) days of the original invoice date, no restocking fees will be assessed.
  • Any return after thirty (30) days of the original invoice date is subject to a 15% restocking fee, unless accompanied by an offsetting order of similar value.
  • Any return after twelve (12) months of the original invoice date will not be accepted without written approval by the VP of Sales.
User Agreement